Frequently Asked Questions

How long until my order ships?
On average, orders take 1 - 3 business days to create and ship. Some high-quantity orders may take a little longer. For more info, please click here. In the event there is ever any delay, we will contact you ASAP.

What kind of wax do you use?
Our candles are all made of 100% natural Soy wax and beeswax. Soy wax is clean burning, all natural and the most sustainable choice among the waxes available.

I need my candles now. Do you accept rush orders?
We don't encourage rush orders. We need at least a day or two to process and pack your candle/room spray orders.

Cut off time for orders?

We consolidate paid orders at exactly 2 pm every working day and dispatch the items the next day (weekends excluded).

Do you offer Bulk Discounts for my Wedding / Event / Client Gift?
Yes! Kindly shoot us a message at Contact Us. 

Do you offer customized labels?
Yes, but we no longer accept editing jobs for your customized labels. Once confirmed, we will send the label measurements and just submit to us your final file.

How long does it take for customized orders?
Every custom project is a little different, so the production time varies. Usually it will take 7 to 10 working days.

How do I clean my candle jar?
Soy wax has a naturally low melting point, and cleans extremely easy. Scrape out and leftover wax with a spoon / knife. Using hot, soapy water, wipe clean. Some ideas: drinking glass, pen holder, make up brush holder, etc. 
PLEASE re-purpose your jars!